Issues with Lead Form Submissions

Question
Why are my leads not being captured or synced with my CRM?

Quick Answer
Verify that your Lead Pop is enabled in the video and that your CRM integration is active and connected to the right list.

Step-by-Step Troubleshooting

1. Check Lead Pop Settings in the Video

   • Go to your video → Campaigns → Lead Pop.

   • Ensure it is toggled ON.

   • Confirm the correct Lead Campaign is selected.

   • Check the timer to ensure the Lead Pop appears at the intended moment.

2. Verify CRM Connection

   • Go to Settings → Email Integrations.

   • Confirm your CRM (e.g., GoHighLevel, MailChimp) is connected.

   • For list-based CRMs, refresh and select the correct list in the Lead Pop settings.

3. Test the Lead Form

   • Paste the direct link of your video in your browser or open the landing page with your embedded video.

   • Submit a test lead.

   • Check that the lead appears in your CRM list.

4. Review Lock Time Settings

   • If using a Lock Time, confirm it’s set correctly to pause the video and display the form.

Extra Context / Troubleshooting

• If leads appear in eboov but not in your CRM, it’s usually due to an API or permission issue—reconnect your CRM.

• Double-check Zapier if you’re using it for indirect integrations.

Need More Help?
If you’ve confirmed all settings but still don’t see leads syncing, contact [e-mail] for troubleshooting.